Terms and Conditions

Last Updated: October 12, 2026

These Terms of Service ("Terms") are a legal agreement between you and Griffin Labs LLC (operating as Patternwise), a Texas limited liability company ("Patternwise," "we," "us," or "our"). By creating an account, downloading the app, or using any part of the Patternwise service, you agree to these Terms. If you do not agree, do not use the service.

Patternwise is an AI-powered journaling application accessible at patternwise.io and through our iOS and Android apps.

CRISIS RESOURCES: Patternwise is not a crisis service. If you are in the United States and experiencing thoughts of suicide or self-harm, call or text 988 to reach the Suicide and Crisis Lifeline. If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency room. Outside the United States, contact your local emergency services. Patternwise is not a substitute for professional mental health care.

Our Services
Intellectual Property Rights
User Representations
Prohibited Activities
User-Generated Content and Submissions
Content License Grant
Third-Party AI Services
Subscriptions, Billing, and Auto-Renewal
Refunds and Cancellations
App Store Distribution
Age Gate
Services Management
Term and Termination
Modifications and Interruptions
Disclaimer of Warranties
Limitation of Liability
Indemnification
Your Data
Governing Law
Dispute Resolution and Arbitration
DMCA / Copyright Notices
Electronic Communications and Signatures
Export Controls
Miscellaneous
Contact Us

Our Services {#our-services}

Patternwise provides an AI-powered private journaling platform, including features for reflective writing, pattern recognition, AI-generated insights, and personal growth tools. The service is currently offered primarily to users in the United States. We may expand availability over time.

Patternwise does not provide therapy, counseling, medical advice, psychiatric diagnosis, or any licensed mental health services. AI-generated insights are for personal reflection purposes only and are not a substitute for professional mental health care, medical advice, legal advice, or financial advice.

If you are in the United States and experiencing thoughts of suicide or self-harm, call or text 988 to reach the Suicide and Crisis Lifeline. If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency room. Outside the United States, contact your local emergency services. Patternwise is not designed for crisis use and should not be relied on as a substitute for emergency services or professional care.

Intellectual Property Rights {#intellectual-property}

Our intellectual property

Patternwise and its licensors own all intellectual property rights in the service, including the software, design, trademarks, trade dress, and content we create. These Terms do not transfer any ownership interest to you. You receive a limited, non-exclusive, non-transferable, revocable license to access and use the service for your personal, non-commercial purposes in accordance with these Terms.

Your use of the service

You may not copy, modify, distribute, sell, reverse engineer, decompile, or create derivative works based on the Patternwise service or any component of it. You may not use our trademarks, logos, or brand elements without prior written consent.

Your submissions

You retain ownership of the journal entries, notes, and other content you create in Patternwise. You grant Patternwise a limited license to store, process, and transmit your content solely as necessary to operate the service as described in these Terms and our Privacy Policy. This license does not grant Patternwise the right to use your content to train AI models, sell your content, or disclose your content to third parties except as described in our Privacy Policy.

User Representations {#user-representations}

By using Patternwise, you represent and warrant that:

You are at least 18 years of age
You have the legal capacity to enter into a binding agreement and agree to be bound by these Terms
You are not located in a country subject to a US government embargo or designated as a state sponsor of terrorism
You are not listed on any US government prohibited or restricted parties list
All information you provide is accurate, current, and complete
You will keep your account credentials secure and notify us immediately of any unauthorized access

Prohibited Activities {#prohibited-activities}

You may not use Patternwise to:

Violate any applicable law, regulation, or these Terms
Impersonate another person or create a false identity
Upload or transmit viruses, malware, or other harmful code
Attempt to gain unauthorized access to any part of the service, our systems, or other users' accounts
Attempt to reverse engineer, decompile, scrape, or extract the underlying AI models or infrastructure
Use automated means (bots, scripts, crawlers) to access the service
Submit prompt injection attempts or otherwise attempt to manipulate AI outputs in a manner that circumvents safety measures
Generate or attempt to generate content involving child sexual exploitation, instructions for violence, or other content prohibited by applicable law
Use the service for any unlawful purpose or to facilitate harm to yourself or others
Interfere with the integrity or performance of the service or its underlying systems
Harvest or collect user data from the service

User-Generated Content and Submissions {#user-content}

Patternwise is a private journaling tool. Your journal entries and other content are personal and not publicly visible to other users. You are solely responsible for the content you create. Patternwise does not review user journal entries for content moderation purposes in the ordinary course of service operation, except to the extent required for abuse investigation, legal process, or safety obligations.

You represent that any content you submit does not violate the intellectual property rights, privacy rights, or other rights of any third party.

Content License Grant {#content-license}

You grant Griffin Labs LLC a worldwide, royalty-free, non-exclusive license to host, store, process, reproduce, and transmit your content solely as necessary to provide the service — including to encrypt your content, back it up, transmit it to AI sub-processors as described in our Privacy Policy, and display it back to you. This license terminates when you delete the content or your account, subject to backup retention periods described in our Privacy Policy.

This license does not include the right to use your content to train AI models, market or advertise Patternwise, or share your content with third parties except as described in our Privacy Policy.

Third-Party AI Services {#ai-services}

Patternwise transmits portions of your journal content to third-party AI providers in two distinct ways, each with different scope and retention characteristics.

For insights, chat, and analysis (LLM processing): Patternwise transmits your entry text and relevant context — including names of people you have mentioned — to Anthropic (Claude) and Google (Gemini). These providers process your content under their respective Data Processing Agreements. Per those agreements, your content is not used to train their models, and content is not retained for long-term storage by the providers.

For search and pattern recognition (embeddings): Patternwise transmits portions of your content to OpenAI to generate vector embeddings (numerical representations of meaning used to power search and similarity features). OpenAI does not use this content to train models and does not retain it for long-term storage. OpenAI may retain submitted content for up to thirty (30) days for abuse-monitoring purposes, after which it is deleted, unless retention is otherwise required by law.

For voice input (speech-to-text): If you create entries by speaking, your audio is transmitted to our speech-to-text providers (Deepgram and, for some mobile processing, Google Cloud Speech-to-Text) solely to transcribe it into text. Patternwise does not retain your raw audio, and your voice is not used to identify you (no voiceprinting or speaker identification) or to train provider models. Voice input is optional; if you do not use it, no audio is collected. See the Voice Transcription section of our Privacy Policy for details.

By using AI features, you acknowledge and agree to these data flows. You can disable AI features at any time in Settings.

AI may misunderstand your input or generate responses that are inaccurate, incomplete, or unhelpful. AI outputs are not professional advice of any kind, and AI does not replace human judgment or licensed care. AI is a support tool, not a decision-maker. Do not rely on AI outputs for medical, mental health, legal, financial, or safety decisions.

Subscriptions, Billing, and Auto-Renewal {#billing}

Patternwise offers paid subscription plans billed on a monthly or annual basis. Current pricing is displayed on our Plans page at patternwise.io/plans and during checkout before purchase completion. Depending on where you purchase, your subscription is processed through one of: Stripe (for purchases made on the web), the Apple App Store (for in-app purchases on iOS), or Google Play (for in-app purchases on Android).

AUTO-RENEWAL NOTICE (PLEASE READ): YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE THEN-CURRENT PRICE FOR THE SAME SUBSCRIPTION PERIOD (MONTHLY OR ANNUAL) AT THE END OF EACH BILLING PERIOD UNLESS YOU CANCEL AT LEAST 24 HOURS BEFORE YOUR RENEWAL DATE. BY COMPLETING CHECKOUT, YOU AFFIRMATIVELY CONSENT TO THIS AUTOMATIC RENEWAL.

By completing checkout, you affirmatively consent to this automatic renewal and authorize Patternwise (or the applicable app store) to charge your payment method on file at the then-current subscription price at the start of each renewal period.

Where required by applicable law — for example, for annual subscriptions purchased by California residents under California Business & Professions Code § 17602 — we will send you a renewal reminder before your renewal date in compliance with that law.

Free trials

If we offer a free trial, the length of the trial and the price that will be charged at the end of the trial will be disclosed at signup. If you do not cancel before the trial ends, you will be charged the then-current subscription price.

Cancellation

You can cancel your subscription at any time in the app under Settings > Billing, online at app.patternwise.io/settings (Billing menu), or by emailing support@patternwise.app. Cancellation takes effect at the end of the current billing period.

For subscriptions purchased through the Apple App Store or Google Play, cancellation is managed through the respective store's subscription management settings.

Price changes

We will notify you by email at least 30 days before any price increase takes effect. Your continued subscription after the price change effective date constitutes consent to the new price.

You can view your subscription details and renewal date in Settings > Subscription.

Refunds and Cancellations {#refunds}

Web purchases (Stripe)

You may cancel your subscription at any time through Settings > Billing in the app or online at app.patternwise.io/settings (Billing menu). Cancellation takes effect at the end of the current billing period; you retain access to paid features until then. We do not provide prorated refunds for unused time in the current billing period, except:

If you experience a material service outage lasting more than 72 consecutive hours attributable to Patternwise
If required by applicable law in your jurisdiction

To request a refund under an exception, contact support@patternwise.app within 14 days of the billing event.

Apple App Store purchases

Subscriptions purchased through the Apple App Store are subject to Apple's refund policies. Patternwise cannot issue refunds for App Store purchases. Contact Apple Support at reportaproblem.apple.com.

Google Play purchases

Subscriptions purchased through Google Play are subject to Google's refund policies. Patternwise cannot issue refunds for Google Play purchases. Contact Google Play support at play.google.com/store/account/subscriptions.

EU and UK consumers — withdrawal right

If you are a consumer located in the European Economic Area, the United Kingdom, or Switzerland, you have a statutory right to withdraw from a contract for digital services within 14 days of purchase under Article 9 of the Consumer Rights Directive (EU) 2011/83/EU and equivalent UK and Swiss law. By completing checkout and beginning to use the paid features of Patternwise, you expressly request that we begin providing the service immediately, and you acknowledge that you lose your right of withdrawal once we have begun performance with your prior express consent. Where this waiver is not effective under your local law, you may exercise your withdrawal right by contacting support@patternwise.app within 14 days of purchase.

App Store Distribution {#app-store-distribution}

When you download or use Patternwise through the Apple App Store, you acknowledge that:

(a) these Terms are between you and Griffin Labs LLC only, and not with Apple Inc.; (b) Apple has no responsibility for the app or its content; (c) Apple, Inc. and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right (and will be deemed to have accepted the right) to enforce these Terms against you; (d) Apple is not responsible for providing any maintenance or support services with respect to the app; (e) in the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the app to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the app; and (f) you represent and warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and you are not listed on any U.S. Government list of prohibited or restricted parties.

When you download or use Patternwise through Google Play, you acknowledge that your use of the app is also subject to the Google Play Terms of Service and Google is not responsible for Patternwise or its content.

Age Gate {#age-gate}

Patternwise is available only to users who are 18 years of age or older. Age is verified at the time of purchase during the checkout flow. By completing checkout, you confirm that you are at least 18 years old. If we discover that an account belongs to someone under 18, we will terminate the account and delete associated data.

Services Management {#services-management}

Patternwise reserves the right to monitor the service for violations of these Terms, to take appropriate action against users who violate these Terms (including suspending or terminating accounts), to remove or disable content that violates applicable law or these Terms, and to manage the service to protect its integrity and our users.

Term and Termination {#termination}

These Terms remain in effect as long as you use Patternwise. We may suspend or terminate your access at any time, with or without cause, upon notice to the email address on file. You may terminate at any time by deleting your account through Settings > Account > Delete Account.

Upon termination, your right to use the service ends immediately. We will process deletion of your data in accordance with our Privacy Policy. Provisions of these Terms that by their nature should survive termination will survive, including intellectual property rights, disclaimer of warranties, limitation of liability, and dispute resolution.

Modifications and Interruptions {#modifications}

We reserve the right to modify, suspend, or discontinue the service (or any part of it) at any time. We will provide reasonable advance notice of material changes where practicable. Patternwise is not liable for any interruption in service availability. We do not guarantee continuous, uninterrupted, or error-free operation of the service.

Disclaimer of Warranties {#disclaimer}

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. PATTERNWISE DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT IT WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

AI-GENERATED CONTENT IS NOT PROFESSIONAL ADVICE. PATTERNWISE EXPRESSLY DISCLAIMS ANY RESPONSIBILITY FOR DECISIONS YOU MAKE BASED ON AI OUTPUTS. DO NOT USE PATTERNWISE AS A SUBSTITUTE FOR LICENSED MENTAL HEALTH CARE, MEDICAL ADVICE, LEGAL ADVICE, OR FINANCIAL ADVICE.

SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU IN FULL.

Limitation of Liability {#liability}

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GRIFFIN LABS LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING LOSS OF DATA, LOSS OF PROFITS, OR EMOTIONAL DISTRESS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO PATTERNWISE IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON LIABILITY FOR CERTAIN TYPES OF DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU IN FULL.

Indemnification {#indemnification}

You agree to defend, indemnify, and hold harmless Griffin Labs LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the service in violation of these Terms; (b) your violation of any applicable law or third-party rights; or (c) content you submit through the service.

Your Data {#your-data}

We maintain reasonable backup and recovery procedures for the service. However, you are responsible for maintaining your own backup copies of important content. Patternwise is not liable for any loss or corruption of data. Our data retention and deletion practices are described in detail in our Privacy Policy.

Governing Law {#governing-law}

These Terms are governed by and construed in accordance with the substantive laws of the State of Texas, USA, without regard to its conflict-of-law provisions. For matters that are not subject to binding arbitration under the Dispute Resolution section below, you consent to the exclusive jurisdiction of the state and federal courts located in Galveston County, Texas.

Dispute Resolution and Arbitration {#dispute-resolution}

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Informal resolution

Before initiating any formal dispute process, you agree to first contact us at legal@patternwise.app and provide a written description of your dispute and the relief you seek. We will try to resolve the dispute informally. If we cannot reach a resolution within 30 days of your written notice, either party may proceed to arbitration as described below.

Binding arbitration

Except for the disputes described in the Exceptions section below, any dispute, controversy, or claim arising out of or relating to these Terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as amended by these Terms. The arbitration will be conducted in Galveston County, Texas, unless the AAA Consumer Arbitration Rules permit a different location. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision.

The arbitrator will have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement. The arbitrator's award will be binding and may be entered as a judgment in any court of competent jurisdiction.

For claims of $10,000 or less, the arbitration may be conducted solely on the basis of documents submitted, unless you request a hearing or the arbitrator determines a hearing is necessary.

AAA rules are available at www.adr.org or by calling 1-800-778-7879.

Arbitration fees

For consumer claims subject to arbitration under these Terms, Patternwise will pay any AAA filing, administration, and arbitrator fees that exceed the equivalent fee you would pay to file a comparable claim in your state court of competent jurisdiction, unless the arbitrator determines that your claim was frivolous or brought for an improper purpose. Each party will bear its own attorneys' fees and costs except where applicable law or the arbitrator's award provides otherwise.

Class action waiver

YOU AND PATTERNWISE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding.

If the class action waiver is found unenforceable for any reason, the arbitration provision will be void as to that claim only, and that claim will proceed in court.

Mass Arbitration. If 25 or more similar claims are filed against Patternwise within a 180-day period with the same or coordinated counsel, these claims may be administered by the American Arbitration Association under its Mass Arbitration Supplementary Rules. The parties will cooperate in good faith to establish an efficient process for resolving such claims.

Exceptions to arbitration

The following disputes are not subject to the arbitration requirement above:

Claims for injunctive or other equitable relief to prevent unauthorized use of or harm to intellectual property, the service, or confidential information
Claims that qualify for small-claims court in your jurisdiction
Disputes where applicable law prohibits arbitration

DMCA / Copyright Notices {#dmca}

Patternwise respects the intellectual property rights of others. If you believe that content accessible through our services infringes your copyright, you may submit a written notice to our Designated Copyright Agent under the Digital Millennium Copyright Act (17 U.S.C. § 512):

Designated Copyright Agent Legal Department Griffin Labs LLC 8080 Westpark Drive STE 78255 Houston, TX 77063 Email: dmca@patternwise.app Phone: (469) 759-0580

Your notice must include: (i) a physical or electronic signature of the copyright owner or authorized agent; (ii) identification of the copyrighted work claimed to be infringed; (iii) identification of the allegedly infringing material and its location on our services; (iv) your contact information; (v) a statement of good faith belief that the use is not authorized; and (vi) a statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the copyright owner.

We may remove or disable access to allegedly infringing material and terminate accounts of repeat infringers in appropriate circumstances.

If you believe material of yours was removed in error, you may submit a counter-notice to the same address.

Electronic Communications and Signatures {#electronic}

By using Patternwise and creating an account, you consent to receive electronic communications from us, including these Terms, our Privacy Policy, account confirmations, receipts, and notices. You agree that electronic communications satisfy any legal requirement that communications be in writing.

Export Controls {#export}

You may not use or export the Patternwise service in violation of US export laws, including the Export Administration Regulations (EAR) and the sanctions programs administered by the Office of Foreign Assets Control (OFAC). By using the service, you represent that you are not located in a sanctioned country and are not on any US government restricted-party list.

Miscellaneous {#miscellaneous}

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Patternwise regarding the service and supersede all prior agreements.

If any provision of these Terms is found invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.

Patternwise's failure to enforce any provision of these Terms does not constitute a waiver of that provision.

You may not assign your rights under these Terms without our prior written consent. We may assign our rights to an affiliate or in connection with a merger or acquisition.

Headings in these Terms are for convenience only and do not affect interpretation.

Contact Us {#contact}

Griffin Labs LLC (operating as Patternwise) 8080 Westpark Drive STE 78255, Houston, TX 77063 United States

Legal notices: legal@patternwise.app Support inquiries: support@patternwise.app Privacy inquiries: privacy@patternwise.app DMCA notices: dmca@patternwise.app Website: https://www.patternwise.io